Cancellation Policy

  • All cancellations must be made in writing (by email or fax) to the White Horse Hotel in Hakuba.
  • Cancellations made 120 days or more before your check-in date will incur a loss of the ¥10,000 booking fee.
  • Cancellations made between 119 and 60 days before your check-in date will incur a loss of the initial deposit and ¥10,000 booking fee. 
  • Cancellations made within 59 days of your check-in date will incur a loss of the total accommodation cost and agent’s fee.
  • For all cancellations: We will always endeavour to fill the cancelled room and if successful, we will refund the charge to you less the deposit and booking fee.